“If you have integrity, nothing else matters. If you don’t have integrity, nothing else matters.” Wyoming Senator Alan K Simpson (As quoted in Eyewitness to Power (2001) by David Gergen) Integrity is the most basic prerequisite to earning and retaining a client’s trust. I have found that character is at least as important as competence […]
Read MoreEmotions are at the very core of the customer experience, and it’s the things you say and do during every interaction that will determine your ability to build loyalty and a customer experience culture. Every human interaction provides a tremendous opportunity to impact, influence – even ignite – a relationship. That’s because every time we […]
Read MoreLast week I was re-reading Richard Weylman’s book The Power of Why: Breaking Out In a Competitive Marketplace and there were a number of things that stuck out to me. Here is an excerpt from the inside cover of the book that I feel really hits home in the financial services industry. The truth is, customers don’t […]
Read MoreAre you looking to grow your business? Do you want to learn from the best? Do you want to know how pinnacle performers build behaviors and hone their skills to become the best at what they do? Do you want to know what big time salespeople actually do that makes them different? Would you like to know […]
Read MoreAre you looking for new ways to grow your business? If you are read on to learn more about how gratitude is one of the easiest and most effective ways to build loyal lasting client relationships. Our latest guest on the RMA Weekly Spotlight is the best-selling author of Gratitude Marketing™, Michael Sciortino. In the […]
Read MoreHave you ever stepped back and wondered if you are either performing at your capacity or what it would be like if you were every day? What would a sales organization look like if every day they were performing at their best? Imagine if the first sales meeting of the day and the last meeting […]
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