Customer experience is how you make your customers feel.
Great customer experience occurs when you exceed customer expectations. And when you do so, customers are COMPELLED to talk about you.
In this fast-paced, timely, dynamic presentation Jay teaches his customer experience excellence framework, showcasing how any business can turn customers into advocates.
Using customer service, operational excellence, and small (yet memorable) differentiators, Jay’s customer experience formula is in use all over the world.
With hilarious and poignant storytelling, Jay teaches attendees the three primary ways to use customer experience to trigger word-of-mouth, illustrates mistakes to avoid, and inspires audiences to put new strategies into practice immediately.
Talk Triggers is a visceral, memorable program, and Jay has delivered it worldwide to B2B, B2C, government, small business, and corporate audiences.
ay also often conducts follow-up workshops/Webinars for event attendees, signs copies of his books, and hands out free checklists of the key principles of the Talk Triggers presentation.
Jay will customize the presentation for your audience, including examples of people SITTING IN THE ROOM.
Are your customers just giving you money, or are they using their own social capital to build your brand? That’s what it takes to outflank your competition, and Jay teaches precisely how to do it.
Program Options
- 15-minute “burst” session
- 30 minutes
- 45 minutes
- 60 minutes
- 90 minutes (75 + 15 minutes Q&A)
- 2 or 3-hour workshop
- Webinar
- Books and book signings
- Talk Triggers tips handouts
- Follow-up Q&A with attendees via group conference call
- Welcome video for attendees
- Other options possible, ask Jay’s team!
Hug Your Haters is the first modern customer service and customer experience presentation that your audience will LOVE
Haters aren’t your problem … ignoring them is.
If it feels like there are more complaints than ever, and that you’re spending more time and money dealing with negativity and backlash, you’re right. But the rise of customer complaints is actually an enormous opportunity.
In this new, eye-opening presentation, Jay reveals brand-new, proprietary research into why and where your customers complain.
Find out why you need to hug your haters and embrace their complaints. Jay will teach you how to keep these unhappy customers and grow your business.
Filled with tons of relevant examples – that can be customized to your business or industry – Hug Your Haters also includes insightful personal anecdotes that make Hug Your Haters a roller coaster ride of learning, hilarity, and inspiration.
Based on Jay’s best-selling new book Hug Your Haters, this presentation will be the hit of your event. Meeting planners who have worked with Jay on Hug Your Haters presentations are already asking for return engagements!
Smart marketing is about help, not hype. If you’re wondering how to make your company seem more exciting, you’re asking the wrong question. You’re not competing for attention only against other similar products. You’re competing against your customers’ friends and family and viral videos and cute puppies. To win attention these days you must ask a different question: “How can we help?”
Youtility is Jay Baer’s most popular and powerful presentation, and he has delivered it worldwide to B2B, B2C, small business, large businesses, technology-centric and technology-phobic audiences. It’s a smash hit because it’s relevant, resonant, practical, funny and true.
In Jay Baer’s presentation Youtility: Why Smart Marketing Is About Help Not Hype he delivers a new approach that cuts through the clutter: marketing that is truly, inherently useful. If you sell something, you make a customer today, but if you genuinely help someone, you create a customer for life.
Filled with dozens of real-world examples, this hilarious and powerful presentation will fundamentally change the way you think about your business, and is based on a New York Times best-selling business book.
Aligned sales and marketing teams achieve 19% faster revenue growth and 15% more profitability. But how do you actually do it? This fast-paced presentation filled with current examples will have you rethinking the roles of marketing and sales.
You’ll learn practical ways to better integrate sales and marketing to drive growth and improve customer satisfaction. This session will also cover digital and social selling, and how it adds value to the customer buying journey.
Today, sales has to act more like marketing, and marketing has to act more like sales. Smarketing shows you how to do it, and why it makes extraordinary business sense.
This presentation is massively timely and relevant to today’s sales and marketing teams, and is customized to include specifics that resonate with each audience.
Audiences in B2B, travel and tourism, tech, financial services, and higher education are RAVING about the Smarketing approach.
