In an engaging and entertaining presentation, Joey Coleman will introduce you to the First 100 Days methodology – a way of approaching your customer service efforts that will turn new customers into lifelong fans.
This presentation showcases research and case studies emphasizing the importance of making a great impression and creating a remarkable experience in the First 100 Days of the client lifecycle.
Designed to dramatically enhance the bottom line of your business, Joey presents a series of ideas, techniques, and tools for enhancing business operations by focusing on the client experience and the various touchpoints that contribute to that experience.
By the end of the program you will know how to maximize the beginning of the customer lifecycle to reduce turnover and increase engagement.
Exciting half or full-day workshop sessions instill the importance of creating remarkable customer experiences in the First 100 Days. Organized in an intuitive and flowing fashion, a series of modules will see attendees map the current customer experience and then identify ways to improve and enhance it. By focusing conversations within a workshop setting, participants can receive personalized coaching and guidance on enhancing their individual client experiences – drastically increasing the likelihood of implementation and adoption after the workshop.
You’ll learn customer service best practices that consistently exceed customer expectations and build buzz about your offerings. You’ll also learn how to closely track your customers’ experiences throughout the lifecycle of your business so you can target your interactions more successfully.
The most robust of the presentation offerings, a multi-day experience allows audiences to dive deep into the specifics elements that comprise their customers’ experiences in the First 100 Days.
Maintaining high energy and engagement throughout the sessions, this multi-day engagement allows for very specific and targeted conversations around customer experience design, implementation, and execution within your organization.